How it works right now
Our current procedure for getting breaks covered when we're missing a person is emailing everyone, contacting me, contacting Circ, and then contacting Security, in that order. When we call Security for planned breaks (i.e. anything other than a bathroom break), we call them over the phone to see if they can cover Main Stacks for however long our shortage is.
The Issue
As you are likely aware, this kinda doesn't work. Security is rarely in their office and we resort to using the radios. It's been frustrating for all parties involved; for us that we had to call several times and for them because over the radio they often can't coordinate their schedules well.
The New Procedure
When calling for coverage, we'll call the "Security Cell Phone" first. Since it's not a landline you'll need to input the whole number. If there's no response we can try the "Workleader Cell Phone", then the Security Office, and push comes to shove the Head of Security's cell. All of these are now listed in order on the Phone Sheet, and I'm coming around to replace the old ones with the reordered ones. The quick version of the instructions is also updated on the Phone Sheet. This is also now a Blog Post (here we are!)
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