"I can't find this book - what should I do?"

Sometimes a patron (or you!) has trouble finding a particular book. Here's what to do.

1) Are they searching in the right spot?

The first thing to do is confirm that the patron was in fact searching in the right area. Here are the common pitfalls:

1. Is the book located in Main Stacks?
2. Does the book say "Available"?
3. Was the patron searching in the correct area?

2) Refer to Circulation or the UC Library Search Request button

If a book cannot be found, the patron can place a search on the book. There are two ways to do this - inquiring at Circulation (they will also review that the patron was looking at the correct spot and make sure the book is available) or by placing a request on the website.

If placing the request through UC Library Search, the patron should look for the "Request" button and they will be prompted to choose a pick up location for the book and log in with their CalNet. They will receive an email when the book is ready for pick up.

Search terms:  can't find, cannot find, request, search, hold, searching, missing